Return and Refund

Billing Policy

If paying via credit card, debit card, net banking, PayPal the account will be setup immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.

The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, LiteSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sitelock, SpamExperts, WHMCS, Windows OS, SQL, G Suite, Office 365 and any other paid licenses.

The modifications done in pricing pattern or policy by the software license company will take effect immediately on AchaHost clients.

The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting.

No refund will be made if your Service(s) are suspended or terminated for cause.

There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for refund in such cases.

The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.

The free domain is offered with Swift and Turbo plan of shared hosting. One free .COM or .IN domain is offered with purchase of every new Swift/Turbo plan for 1/2/3 years. Domain name will be free for the first year and renewal charges will be applicable from the second year.

You must add the domain name into your cart with the hosting plan. You cannot claim the free domain later.

If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with AchaHost if you fail to pay the difference amount.

Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.

One free WHMCS Starter or ClientExec license is included in reseller hosting plan (Pluto/Mars/Jupiter/Boss). WHMCS starter license allows you to manage upto 250 clients. You can upgrade the WHMCS license from us by paying the appropriate license cost. If the reseller hosting plan is cancelled within first 30 days then WHMCS Starter or ClientExec license cost will be deducted from the refund amount.

The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.

The refund request placed after 30 days will not be processed and you will not be eligible for any refund.

The cancellation request should be sent through client area.

After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.

Indemnification

Customer agrees that they will protect, indemnify, save and hold AchaHost harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney’s fees assessed against AchaHost, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it’s customers, agents, employees or assigns.

Customer agrees to defend, indemnify and hold AchaHost harmless against liabilities arising out of –

• Any injury to person or property caused by any products sold or distributed in association with AchaHost’s Services;
• The loss of any electronic files furnished by customer (Or customer’s customer);
• Copyright violation and any defective products sold to a customer from AchaHost’s Services

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. AchaHost reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.

Product disclaimer

AchaHost often offers discount and special offers to customers on web hosting plans. These are limited period offers and its valid for first term only. The discounted price will not be applicable on renewals. After completing the initial term the web hosting plans will automatically renew at regular rate.

All prices are excluding GST.